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hvoss (Herefordshire Voluntary Organisations Support Service)

07 Oct 2021

Herefordshire Council’s digital strategy consultation - calling all individuals or voluntary and community organisations working with Herefordshire residents

Herefordshire Council’s digital strategy consultation

As an individual or voluntary and community organisation working with Herefordshire residents, we would like your input into shaping the council’s digital strategy and on-line services.  Whilst the council has a digital strategy that runs until 2023 a lot has changed including:

  •   The experience of many people during Covid-19 lockdown driving a higher dependency on being on-line for work, learning and social interaction

  •   The higher expectations of services and activity being on-line

  • Need to make sure people are not excluded because they can’t access digital services

  •  Over 93% of premises in Herefordshire able to access superfast broadband, presenting an opportunity for businesses and households to get better connected

  •   Changes to technology which mean that digital is becoming more accessible and easy to use.

Whilst the digital strategy focuses on how council’s services and functions use technology, we also want to understand:

  • How digital services can support residents and businesses

  • The expectation of customers using IT to access services

  • How the council can use technology to meet changing needs

Therefore we you love to hear from you in terms of your experience of using IT, any barriers to being more digital, and what on-line services would help you.

The survey should take no more than 10 minutes and thank you.

Deadline 22 October 2021



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